Privacy Policy

1. Introduction

FS Food Additives (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://xianyoga.cn/ , submit an inquiry, or otherwise interact with us in connection with our food additive products and services.

This policy applies to all visitors, users, and others who access or use our website or services, including customers in the European Union (EU), United Kingdom (UK), and California, USA.

2. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, company name, email address, phone number, country, and job title (when you submit an inquiry form).
Technical Data: IP address, browser type, operating system, pages visited, time spent on site, and other usage data collected via cookies or similar technologies.
Communications: Records of your correspondence with us (e.g., emails or messages).

We do not knowingly collect sensitive personal data (e.g., health, religion, biometric data) unless required for regulatory or contractual purposes with your explicit consent.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide customer support.
To fulfill contractual obligations (e.g., processing orders or quotations).
To improve our website, products, and services.
To comply with legal obligations (e.g., export regulations, tax laws).
With your consent (where required), to send marketing communications (you may opt out at any time).

4. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process your data based on one or more of the following lawful bases:

Contractual necessity: To respond to your request or fulfill a potential contract.
Legitimate interest: To operate and improve our business and website.
Consent: Where you have explicitly agreed (e.g., to receive marketing emails).
Legal obligation: To comply with applicable laws and regulations.

5. Your Rights (GDPR & CCPA)

Under GDPR (EU/UK):
You have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time (without affecting prior processing).
Lodge a complaint with a supervisory authority.

Under CCPA (California):
California residents have the right to:

Know what personal information we collect, use, or share.
Request deletion of their personal information (subject to exceptions).
Opt out of the “sale” of personal information (note: we do not sell your data).
Non-discrimination for exercising these rights.

To exercise your rights, please contact us at [email protected] . We will respond within 30 days.

6. Data Sharing & International Transfers

We do not sell, rent, or trade your personal data. We may share it with:

Trusted third-party service providers (e.g., email hosting, CRM systems) who assist in our operations.
Regulatory authorities when required by law.

Your data may be transferred outside your country of residence, including to China. We ensure such transfers comply with GDPR/CCPA standards through appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Retention

We retain your personal data only as long as necessary:

For inquiries: up to 3 years unless you request deletion.
For contractual purposes: as required by law (e.g., 5–10 years for tax/compliance records).

8. Security

We implement technical and organizational measures (e.g., encryption, access controls) to protect your data against unauthorized access, loss, or misuse.